In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Our Systems Engineers can help troubleshoot advanced issues including software configuration and networking of your workstation remotely using our new Secure Remote Support Tool.
To initiate the session, please download and run the remote support client, once the client is running, our Support Team will connect directly to your computer.
If you experience any problems, please call us at (852) 3979 5050.